We Parter For A Bright Future

• Home
• About Us
• Products
  • iBrokers
  • iTrading
  • iPortal
  • iIssue
  • HRMS
  • PRIME
  • PRAdmin
  • Ldap Protect
  • i@EDU
  • i@Playgroup
• Services
  • Applications Development
  • Consulting Services
  • Technical Support
  • Web Page Development
  • Quality Project Management
  • OPM Cloud Computing Services
• Solutions
  • Security
    • Identity & Access Management
    • End Point Security Solution
  • End User
    • End User Portal Solution
    • Mobile Enterprise Solution
  • By Industry
    • Insurance Intermediaries
    • OPM Framework
• Newsroom
• Business Partner
• Contact Us

• iIssue
  

  iIssue is a lightweight service tool designed for customer service providers to manage project issues, and provide a communication channel within their customers and partners.
  iIssue is a cost effective solution to empower your customer service strength and build up a better relationship with the customers.

• Key Features
  
  
• A generic call log system provided to the team members and the customers to report issues.
• Automatically notify related parties and team members for any incoming issues
• Keep track of up-to-date project progress and milestones
• Automatically escalate issues to supervisor level for issues that has passed the deadline
• Supports exporting issue information to other project management systems
• Multi-level security control and user access right
  
  
• Benefits
  
  
• Provide a web base platform for customers to report their issues directly, and to keep track of the issues' completed
• The related staff can view incoming issues, update the issue progress, and mark the completion of the issue
• It can help save time spent on paper work
• The alert system guides the customer service staff to handle issues to the best schedule
• Centralize the issues of projects, in order for management to view the full picture in real time
• Easily tailor made to suit the uniqueness of a company
  
  Download PDF File